IPTV Saudi (“we”, “us”, “our”) operates saudiagar.net and provides IPTV Saudi Arabia services for customers in KSA. This Privacy Policy explains what information we collect, how we use it, and your rights.
1. Information We Collect
We may collect the following when you visit our site or contact us:
- Contact details — name, phone number, email address, city (when you message us on WhatsApp or email)
- Order information — subscription plan, payment reference, device type for setup support
- Technical data — IP address, browser type, pages visited, referring URL (via standard server logs and analytics)
- Communications — content of support messages to resolve technical issues
We do not require you to create a website account. IPTV app credentials are delivered separately for streaming access.
2. How We Use Your Information
We use collected data to:
- Process subscriptions and deliver activation credentials
- Provide customer support in English and Arabic
- Improve our website, content and service quality
- Send service-related updates (renewal reminders, server changes)
- Prevent fraud, abuse and unauthorized reselling
- Comply with legal obligations
We do not sell your personal information to third parties.
3. Legal Basis
We process your data based on: (a) performance of our service agreement when you subscribe; (b) legitimate interests in operating and securing our business; and (c) your consent where required, such as for optional marketing messages.
4. Cookies & Analytics
Our website may use cookies and similar technologies to remember preferences and measure traffic. You can disable cookies in your browser settings; some site features may not work correctly without them.
We may use privacy-friendly analytics tools to understand how visitors use our pages (e.g. blog guides, pricing). Analytics data is aggregated and does not identify you personally.
5. Third-Party Services
We use trusted third parties to operate our business, including:
- WhatsApp — for customer communication (Meta’s privacy policy applies to messages sent through their app)
- Payment processors — to handle transactions securely
- Hosting & CDN — to deliver our website
These providers process data only as needed to perform their services. IPTV streaming itself occurs through third-party apps and sources outside our website.
6. Data Retention
We keep customer and support records for as long as your subscription is active and for a reasonable period afterward (typically up to 12 months) for billing disputes, legal compliance and service history. Server logs are retained for a shorter period unless required for security investigations.
7. Data Security
We apply appropriate technical and organizational measures to protect your information, including encrypted connections (HTTPS) on our website and restricted access to customer data. No method of transmission over the internet is 100% secure; we encourage you not to share your IPTV login details publicly.
8. Your Rights
Depending on applicable law, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal retention requirements)
- Object to or restrict certain processing
- Withdraw consent where processing is consent-based
To exercise these rights, contact us via our Contact Us page or email support@saudiagar.net.
9. Children’s Privacy
Our services are not directed at anyone under 18. We do not knowingly collect data from minors. If you believe a child has provided us personal information, contact us and we will delete it promptly.
10. International Transfers
Your data may be processed on servers located outside Saudi Arabia. We ensure appropriate safeguards are in place when data is transferred internationally.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our services after changes constitutes acceptance.
12. Contact
Questions about privacy? Visit Contact Us or email support@saudiagar.net.
See also our Terms & Conditions and DMCA Policy.